Refund & Return Policy Refund & Return Policy
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at accounts@helloskin.com.au. Please note that returns will need to be sent to the following address:
PO Box 6023, WETHERILL PARK, NSW, 1851, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at accounts@helloskin.com.au.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Please contact accounts@helloskin.com.au to request a refund
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@helloskin.com.au.
RETURNS
----
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at accounts@helloskin.com.au. Please note that returns will need to be sent to the following address:
PO Box 6023, WETHERILL PARK, NSW, 1851, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at accounts@helloskin.com.au.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Please contact accounts@helloskin.com.au to request a refund
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@helloskin.com.au.